Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, access services and resources and also allows us to improve our Sites.
Introduction
This is the Cookie Policy (the "Policy") for www.kensingtonmortgages.co.uk, kensington.webcustomerportal.com and kensingtonswitch.co.uk (the "Sites"). The Sites are operated by Kensington Mortgage Company Limited (“we”, “us” and “our”). For the purposes of the General Data Protection Regulation 2016 EU 2016/679, (as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal Act 2018), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (together “the Data Protection Legislation”), we are the controller of the information collected through these Sites.
Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, access services and resources and also allows us to improve our Sites.
We reserve the right to change this Policy from time to time by changing it on the Site. This Policy was last updated on 8th September 2023.
What Type of Cookies Do We Use?
We use the following types of cookies:
You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the "Cookie preferences" button below:
When Do We Collect Cookies?
We collect these cookies when users access our websites from any device (e.g. mobile, tablet or PC, etc.), and we collect information about the device or browser you use to access the Sites (including device type, operating system, screen resolution etc.), the way you interact with these Sites, and the IP address from which your device connects to the Sites.
If cookies are not enabled we cannot assure you that the websites and your experience of them are as we intended it to be.
In relation to intermediaries only, we use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our recipients like, and which they don’t, helps us improve our content and make our emails more relevant. If you wish to unsubscribe from our emails, please click on the link located in the footer of any email you receive from us. If you would prefer to restrict tracking within emails, you can set this up within your browser or email settings.
In relation to our existing customers and third parties acting on their behalf, we use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which notifications our customers find useful helps us improve our communications and services. Tracking is done via URL click tracking and pixel receipts. If you would prefer to restrict tracking within emails, you can set this up within your browser or email settings.
Most web browsers automatically accept cookies, but if you prefer, you can change your browser settings to prevent this, and your help screen or manual will tell you how to do this. You can learn more about cookies by visiting www.allaboutcookies.org which includes useful information on cookies and how to block cookies using different types of browsers. However, you may not be able to take full advantage of the Sites if you choose to block or restrict cookies.
Third Party Cookies
Our websites may contain links to other websites of interest. However, once you follow a link, we are not responsible for the data protection and cookie policies of the other sites even if you access the links from our website. We recommend that you read the policies of those websites.
How to Withdraw your Consent to Cookies / Removing Cookies
If you want to find out more about cookies and how to manage and delete cookies from your computer you may wish to visit www.allaboutcookies.org. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.
Information sharing
We may share your information with Google Analytics, agencies acting on our behalf and search engine providers that assist us in the improvement and optimisation of our Site. Where we do so, we ensure that those providers handle any such data to strict contractual controls solely for the purposes given in this Policy.
Payments are collected by third party payment providers, currently Trust Payments Limited (www.trustpayments.com) and Sycurio Limited (sycurio.com) on our behalf. We will pass your account details to these providers including your mortgage account number, amount of payment, your name, address, telephone number and email address, in order to identify you and to process payments you wish to make. In processing payments, Trust Payments Limited and Sycurio will collect personal details from you including your card type, card number, issue number, security code, start and expiry dates. These details are held and processed securely by these providers, and are not shared with us.
Security
We place great importance on the security of all personally identifiable information associated with our customers. We have security measures in place to protect against the risk of loss, misuse, or alteration of personal information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse, or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site(s) whilst it is in transit over the internet and any such submissions are at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Useful Information
Questions and More Information
If you have any further questions about our Policy, or require more information on your data subject rights under Data Protection Legislation, you can contact our Group Data Protection Officer by writing to:
Data Protection Office
Kensington Mortgage Company Limited
Ascot House
Maidenhead Office Park
Maidenhead
SL6 3QQ
Or you can email: DPO@kensingtonmortgages.co.uk
Alternatively, you may contact the Information Commissioner’s Office via their website ico.org.uk or by writing to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone number: 0303 123 1113