Getting help from a trusted third party
We are happy to speak with someone you trust. That could be a friend, family member, carer, or someone from an independent organisation or charity; it’s your choice.
If you’d like us to liaise with someone else on your behalf, you
can call our team and give verbal authority for a third party to act on your behalf. This authority will last for three months.
Alternatively, you can ask us to send you an authorisation form in the post, via email, or if you have access
to online services via secure messaging. The form needs to be completed by you and the trusted person you have chosen, signed, and returned to us via post, email, or secure message. This authority is valid until it is revoked by you.
If you have access to online services, you can send us a message via secure messaging at kensingtonmortgages.co.uk; and our secure messaging team will respond within 2 working days.
Or our team can be reached Monday to Friday, 9:00am – 5:30pm on 0333 300 0921 or via email at
generalenquiries@
Requesting an alternative format
We can communicate with you in a variety of alternative formats, such as Braille, large print, coloured paper, or audio. Your chosen format will include any letters, annual statements or written information relating to your mortgage.
Once you have chosen a format that is most suitable to you, we will make sure that everything we send to you is in the format of your choice.
You can request the format of your choice over the phone, in the post, via email, or if you have access to online services via secure messaging.
If you have access to online services, you can send us a message via secure messaging at kensingtonmortgages.co.uk; and our secure messaging team will respond within 2 working days.
Or our team can be reached Monday to Friday, 9:00am – 5:30pm on 0333 300 0921 or via email at
generalenquiries@
Communication with us
Our specialist team have had an extensive range of training to help them offer the right support and guidance. The team are there to help either on the phone, in writing, via email, or if you have access to online services via secure messaging.
If you choose to call, our team are available
Monday to Friday, 9:00am – 5:30pm on 0333 300 0921
Alternatively, you can write to us at a time that is convenient to you.
- Post a letter to Kensington
Mortgages, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ.
- Email us at generalenquiries@kensingtonmortgages.co.uk.
- Or if you have access to online services, you can send us a message via secure messaging at kensingtonmortgages.co.uk; and our secure messaging team will respond within 2 working days.
Our specialist team have had an extensive range of training to help them offer the right support and guidance.