Independent
advice
Sometimes it can help to talk to someone impartial.  There are a range of organisations that provide free support and advice on matters such as; money management, mortgages, social welfare and general consumer affairs.  Don’t struggle alone when you can get help and support.
Consumer Advice Organisations
Gateway for UK government services, including information on benefits and taxes.
www.gov.uk

Free, independent, confidential and impartial advice on topics ranging from legal and consumer advice to financial affairs.  Advice is available face to face, over the phone or via webchat.

www.citizensadvice.org.uk

Comprehensive mortgage advice and guidance for homeowners and first-time buyers from the UK’s leading consumer affairs website.
www.which.co.uk/money/mortgages-and-property

Excellent source of information on a whole range of consumer rights from faulty goods to PPI and financial services.
www.which.co.uk/consumer-rights
Are a housing and homelessness charity, which provides support to millions of people each year through advice and legal services.  Help is available face-to-face, online and via their national helpline.  The charity also actively campaigns on issues related to poor housing and homelessness.
0808 800 4444
www.england.shelter.org.uk/get_help
The Disability Information and Advice Line is supported by a national network of local advice centres.  Their aim is to provide information on consumer rights, welfare issues and independent living to people living with disability throughout the UK.
www.dialuk.info
Disability equality charity, which campaigns for equal rights for disabled people and their families.
0808 800 3333
www.scope.org.uk
Financial Services Professionals
UK database connecting consumers with financial services professionals, such as financial advisers, mortgage brokers, solicitors and accountants.
www.unbiased.co.uk

Free and impartial Information and advice on pensions and retirement planning tools.
0800 011 3797
www.pensionsadvisoryservice.org.uk

Debt and other financial concerns

Free comprehensive debt advice service, assisting 625,000 people a year to overcome their debt problems, by providing practical solutions to help them regain control of their finances.  Tailored advice is available both online and over the phone.

0800 138 1111
www.stepchange.org

 

Charity providing details of advice agencies throughout Scotland that offer free, independent, impartial and confidential advice services.
0141 572 0237
www.moneyadvicescotland.org.uk

One of the UK’s largest providers of free debt advice and free debt management plans.  They offer comprehensive telephone advice, support and guidance for anyone struggling with debt.
0800 280 2816
www.payplan.com

A government backed organisation providing free and impartial money management advice and online guides.  Advice is available both online and over the phone.
0800 138 7777
www.moneyadviceservice.org.uk

Run by the national charity the Money Advice Trust Free, Business Debtline offers impartial and confidential free debt advice for small businesses and the self-employed.
0800 197 6026
www.bdl.org.uk

Provide education and advice on money matters for young people and adults both online and through workshops with a focus on encouraging people to build the skills, knowledge, attitudes and behaviours that can help them make the most of their money.
020 7062 8933
www.themoneycharity.org.uk

Run by the national charity the Money Advice Trust, National Debtline is a free telephone debt advice charity that has been providing free impartial debt advice for over 25 years.  Its website also offers information on debt solutions, debt management plans and has a webchat service.
0808 808 4000
www.nationaldebtline.co.uk
Benefits and welfare

Independent organisation that provides a range of benefit calculators that help to check the level of existing benefits or eligibility for others.
www.entitledto.co.uk

Detailed information on all kinds of state benefits available to people living in the UK.
www.gov.uk/browse/benefits
Government provided Information and claim packs for tax credits.
0845 3003900
www.gov.uk/government/organisations/hm-revenue-customs/contact/tax-credits-enquiries

National charity that aims to provide practical help to people who are struggling financially.  Their benefits calculator takes less than 10 minutes to complete and will show which means-tested benefits you may be entitled to, including tax credits.
www.turn2us.org.uk

Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.