Existing Customers

At Kensington, our customers are at the heart of everything we do and our intention is to deliver a level of service that exceeds your expectations.

Already have a mortgage with us? This area is dedicated to you. Find all the information you need to help you manage your account, answer any questions you may have, or find our contact details, because sometimes it’s good to talk.

Connect with us

We are always happy to talk to you and answer any questions you may have about your mortgage. To put you in contact with the right team quickly, please enter your account number below.

General information for Existing Customers

Ways to pay your mortgage

There are a range of payment options available, choose to pay your monthly instalment in a way that is convenient to you.

Experiencing financial difficulties

We want to help you, if you’re concerned about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help.

Help & Guidance

Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.

If you wish to make a complaint

We really want to get it right first time, but sometimes we don’t. If we haven’t met your expectations, please talk to us

Independent support and advice

Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.

Useful Information

Find out important information about our mortgages, including types of products, variable base rates, LIBOR and our Tariff of Mortgage charges.

Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.