Treating Customers Fairly

Our customers are at the heart of what we do at Kensington and we are committed to promoting a culture of TCF throughout the industry. That’s why we are one of a number of lenders that support the website TCF Info.

The site is a free resource for intermediaries, providing practical assistance on how to embed the TCF principle into the culture and procedures of your business, as well as how to demonstrate this activity to the regulator.

It provides an impartial and easy to read reference point with checklists and tips and tools to help you evidence your commitment to Treating Customers Fairly.

TCF Info also has a free quarterly e-newsletter to keep you updated on TCF developments relevant to the mortgage industry, and the News, hot topics and events section of the site offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.

If you are interested in ensuring TCF is embedded in your business, TCF Info could prove a valuable tool to help you review and improve your processes.