For general post-completion queries please contact our existing customer helpline on
0845 199 2222
Our lines are open from:
Monday to Thursday: 8:30am – 8.30pm
Friday: 8:30am – 5.30pm
Kensington is a mortgage lender for customers who are overlooked by the high street. This site will help you find out more about Kensington and your mortgage with us
Kensington is an intermediary only lender, providing mortgages through regulated financial advisers. Find out more
We have compiled a list of the questions most commonly asked by our customers. Read our FAQs to see if they can help you.
Secured Loans
There may be circumstances when you incur a fee for the administration on your secured loan with Kensington.
Please click on the link below for a list of those fees.
At Kensington we do everything we can to make sure our customers get the best possible service. However, sometimes we don’t get things right first time.
Please click on the link below for information on Kensington's latest complaints data, and how these complaints were resolved.
If you are having trouble paying your mortgage, Kensington will try to help. Read our PDF and find out how.
The Financial Services Authority publishes a website called Money Made Clear, to provide you with the facts about financial products and services. Visit the website.
Please note, Kensington is not responsible for the content of external websites.
Find a mortgage adviser local to you with unbiased.co.uk
Please note, Kensington is not responsible for the content of external websites
Mortgage Application
There may be circumstances when you incur a fee during the application process for your mortgage with Kensington.
Please click on the link below for a list of those fees
Mortgage Administration
There may be circumstances when you incur a fee for the administration of your mortgage with Kensington.
Please click on the link below for a list of those fees
We do our best to ensure our customers receive the highest level of satisfied. But if you are unhappy with the service you have received from Kensington, please click here to find out how to make a complaint.
Click here to view a list of definitions for commonly used financial terms relating to your mortgage
Kensington has launched Community Football – a programme to sponsor small football clubs that play an active role in their communities. We are alreading helping Brantham Athletic make a difference in their area and are looking to partner with more clubs across the country.
Click on the link below for more details.
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