For post-completion queries please contact our Existing Customer Helpline on
0845 199 2222
Our lines are open from:
Monday to Thursday 8:30am – 8.30pm Friday 8:30am – 5.30pm
Kensington is an intermediary only lender, providing mortgages through regulated financial advisers. This site will help you find out more about Kensington and your mortgage with us
Kensington is an intermediary only lender, providing mortgages through regulated financial advisers. Find out more
We have compiled a list of the questions most commonly asked by our customers. Read our FAQs to see if they can help you.
If you are having trouble paying your mortgage, Kensington will try to help. Read our PDF and find out how.
The Financial Services Authority publishes a website called Money Made Clear, to provide you with the facts about financial products and services. Visit the website.
Please note, Kensington is not responsible for the content of external websites.
Find a mortgage adviser local to you with unbiased.co.uk
Please note, Kensington is not responsible for the content of external websites
We do our best to ensure our customers receive the highest level of satisfied. But if you are unhappy with the service you have received from Kensington, please click here to find out how to make a complaint.
Click here to view a list of definitions for commonly used financial terms relating to your mortgage
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